Privacy Policy

Policy last updated: 18/05/2018

This page outlines our privacy practices in regard to the information we collect, how we use it, who we share it with and the steps we take to safeguard this information. We hope this will help you to make an informed decision about sharing personal information with us.
In summary:
  1. We only ask for personal information needed to provide you our services.
  2. We will only use this information in ways that you have authorised us to.
  3. We will only share this information with other companies to provide you with services you have explicitly requested.
  4. We will happily provide you with any information we have about you and make any changes you require – all you need to do is ask.
  5. We will collect anonymous statistical data unless you opt-out. This data will not be shared with anybody outside Harlequin Manufacturing or the statistics collection company (for example, Google).
  6. We store passwords and payment details with strong encryption. All off-site backups containing personal information are strongly encrypted.
By using this site you signify your acceptance of the terms as outlined below.

Collection of information
We only collect personally identifiable information (e.g. names, addresses, e-mail addresses) when voluntarily submitted by our members/visitors. The information you supply will only ever be used to provide you with the services you have requested (e.g. information on products or installers) or in direct correspondence with Harlequin Manufacturing Ltd, unless you give us permission to use it in another manner, for example to add you to our newsletter mailing list. Under no circumstances will your information be used for any other purposes without your consent.

Certain anonymous statistical information is automatically collected about each visitor to our website, such as the date and time of the visit, the pages visited and where the visitor came from. This information cannot be used to identify an individual and is only to help us customise various aspects of our website to improve your experience. It is not shared with anybody outside of Harlequin Manufacturing Ltd or the statistics collection company (for example, Google).

All data collected by Harlequin Manufacturing Ltd is done so under UK law. All data is stored on servers administrated by Harlequin Manufacturing Ltd, within the EU, in compliance with the EU GDPR.

Marketing
We would like to provide you with information about our products and services, and other information about Harlequin Manufacturing Ltd, which we think you may find interesting. We may send you such information by post, email, and/or telephone only if you have given us permission to do so. If at any time you wish to stop receiving information you may have requested from us, please contact us.
 
Linking to other websites
Our website or email marketing messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held accountable for the content of these third party websites or the protection and privacy of any information which you provide to those websites. It is your responsibility to exercise caution and read the privacy policy of these third party websites.
 
Cookies
Cookies may be used in the general functionality of this website and to help collect statistical usage information, however they do not store or provide access to any personally identifiable information.

Distribution of Information
We may share your information with certain other companies of organisations as part of our normal business activities in order to provide you with services you have requested: for example, providing an installer with details of your oil tank replacement, address, contact number so that they can organise a site visit in order to replace your oil tank or provide you with a quote you have requested. Outside of this we do not share your personal information with anyone else and we do not disclose or sell your personal information for marketing purposes.
In certain circumstances, it may be necessary for us to share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
  1. Permitted or required by law; or
  2. Trying to protect against or prevent actual or potential fraud or unauthorised transactions; or
  3. Investigating fraud which has already taken place.
The information provided to these companies will not be used for marketing purposes. If we are required by law to share your information, we cannot guarantee to notify you that this has happened.

Data Security
Our website has been designed with data security in mind and all passwords and payment details are transmitted using secured connections and are strongly encrypted on the server. No-one outside of Harlequin Manufacturing and our authorised suppliers is given access to your information and any payment details are not stored beyond completion of your current order.
All off-site backups of your data are stronger encrypted and are not shared with anybody outside of Harlequin Manufacturing.

View/Modify your information
If you wish to see or make any changes to the information we have about you please feel free to contact us at: privacy@harlequin-mfg.com

If you wish to require that the data Harlequin Manufacturing Ltd holds about you to be deleted, in line with the EU GDPR, please also e-mail us on this address. Note that if you have already placed orders we are obliged to retain details pertaining to these orders to comply with HMRC requirements for business records.  

Subsequent Policy Changes
This privacy policy is subject to change at any time, however you will be suitably notified about any changes at least 14 days in advance and be given the option to opt-out.

Privacy Contact Information
If you have any questions, comments or concerns about our privacy policy you can contact us at: privacy@harlequin-mfg.com

Harlequin Manufacturing Ltd is registered in Northern Ireland, registered office: 21 Clarehill Road, Moira, Co.Armagh, BT67 0PB.